… Ages and Ages since I’ve done a blog post! I’ve been taking time to enjoy my family, yes, just us, and identify more with my role as a mother, a parent and a wife. I’ve been teaching myself to take it easy and not to try to plan all detail to the nth degree.Continue reading “It’s been a while”
Tag Archives: customer
Dilemma: leading with supplier’s behaviour
We’ve just finished another busy half term with the children. We had a fantastic time (pause on the image for now). We did so many activities although it still felt like we were shaking the cobwebs of any lockdown period. I did come across a strange level of customer service in a cafe on Friday.Continue reading “Dilemma: leading with supplier’s behaviour”
Leading a Team and Facilitation
Facilitation is one of those words that can be judged as soft/ fluffy/ intangible and passive. In reality, it isn’t. It is a vital skill for leaders. Everyone talks about putting active words on your CV rather than passive or those relating to soft skills. This is an outdated perspective as the soft skills areContinue reading “Leading a Team and Facilitation”
Brands and Freedom
So yesterday I talked about persuading my girls to take nice pictures on Eid… here is the aftermath after ice-cream; barefoot handstands and football! Taking time out to explore your own freedoms and not being restricted by the exterior. When companies have a particular feel with their brand, sometimes doing something different reminds us ofContinue reading “Brands and Freedom”
Unusual moments of Teamwork
There aren’t many moments when you can have perfection in and out. This picture looks like it, the girls were dressed up for Eid but what we can’t capture in the picture is the rest of the scene. The commentary of me saying ‘let’s take photos before the playground’, ‘we’ve got a few more picsContinue reading “Unusual moments of Teamwork”
Thinking Big or Thinking Small
Whether you think big or think small; all add value to a business. Usually, the concept of thinking small is seen as a poor quality in a leader and everyone is encouraged to ‘Think Big!’. It’s wrong- both add so much value. If everyone is a big thinker, you will never get through the detailContinue reading “Thinking Big or Thinking Small”
Grateful good or Grateful Bad
We are always taught to be grateful leaders at work. I try to treach my children to be grateful… but when does gratefulness become a bad thing for business? There are some people in companies that are so grateful to have a job that it means they avoid any entrepreneurship activities. They keep doing theContinue reading “Grateful good or Grateful Bad”
Asda – Wearing a Face-mask
Today was the first day that face masks were mandatory in the supermarkets in England. I wore one but my children didn’t. It was a strange feeling and I think I shouted at the Customer Services colleague as I thought he couldn’t hear me through the mask… queue grandma’s ensuring the other person on anContinue reading “Asda – Wearing a Face-mask”
Skills Repeat 